RETURN POLICY
Captain’s Auction Warehouse offers a 14 day return policy from the date order was received. Customers will be refunded the order amount less the shipping cost. Shipping costs are non-refundable. All returns must be previously approved by us by using our Return Authorization Form. New equipment must be unopened in the original factory packaging. A 30% restocking fee will be subject to all returns in addition to return shipping costs. Customer is required to pay all shipping costs and we can help facilitate it with one of our carriers.
Items cannot be returned because of shipping delays, which are often out of our control. Items cannot be returned if they do not fit in your desired location, so please make the proper measurements to ensure your game will fit into the location. Please call for measurements on items where dimensions are not listed.
Games that are used, demo showroom items, sale or special order items cannot be returned for any reasons. All sales are final on these items.
Freight damaged merchandise may not be returned to us. We will assist you in filing a freight claim and with repairs. Please contact us for assistance.
TERMS OF SERVICE
Orders are processed within 2-3 business days. Sales tax will be charged on California orders. All items may be subject to sales tax based on state specific laws and the new internet sales tax legislation regardless of your location.
Orders are not shipped or delivered on weekends or holidays. Customers will be notified by email when the order is received, and with shipping updates. $300 shipping rate for deliveries in the lower Continental U.S. (does not include Alaska or Hawaii) only. For any other orders, please contact us directly. Delivery does not include setup. Local services can be arranged at an additional cost by contacting us directly.
We advise that you immediately unpack items upon receipt to inspect for any possible damage during shipping. You must do this in the presence of the shipper and note any damage on the shipper’s paperwork. If any damage is present, it is the customer’s responsibility to immediately contact us to make a report. Sometimes, minor damage including small scratches and marks may be present on the item and represent normal wear from product packaging and transit. This damage does not warranty refusal of delivery or a product return. Significant damage must be refused. If the freight is accepted, the customer will be responsible for return shipping charges.
All orders may be picked up during regular business hours. To ensure your order is ready when you arrive, please contact us at (714) 701-9486 to let us know when you'll be picking up your order. Authorization must be given in advance for anyone picking up on behalf of the customer listed on the order.
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This information may include your:
Billing and shipping address(es)
Billing information
Details about your orders
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
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It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
PRIVACY POLICY:
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
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Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
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We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
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These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Billing Information
Details relating to your purchase
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.